Frequently Asked Questions (FAQ)

1. What products do you offer?

We offer a wide selection of fashion items, including clothing and bags for everyday use, work, travel, and special occasions. Our collection is updated regularly to reflect the latest trends and customer needs.

2. How do I place an order?

To place an order, simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and complete payment.

3. What payment methods are accepted?

We accept major credit and debit cards, as well as other secure payment options displayed at checkout.

4. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery time varies depending on your location, but most orders arrive within 7–15 business days after shipping.

5. How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.

6. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times may vary depending on the destination.

7. Can I change or cancel my order?

You may request a change or cancellation within a short time after placing your order, as long as it has not yet been shipped. Please contact us immediately at langlangiuke@163.com if you need assistance.

8. What is your return policy?

We accept returns within 14 days of delivery for items that are unused, unworn, and in their original packaging. Please contact us before returning any items for detailed instructions.

9. What should I do if I receive a damaged or incorrect item?

We’re very sorry for the inconvenience. Please email us at langlangiuke@163.com with your order number and a photo of the issue. We’ll resolve it as quickly as possible.

10. How can I contact customer service?

For any questions or concerns, you can reach our customer service team via email at langlangiuke@163.com. We aim to respond within 24–48 hours.